Refund Policy – NordicTV.UK
At NordicTV.UK, we are committed to delivering quality service to our customers. However, if you encounter any issues, here are the terms and steps to request a refund.
1. Eligibility for Refunds
- Refunds are available in cases of:
- Technical issues preventing you from using the service.
- Dissatisfaction with our services, subject to the conditions below.
- The timeframe for requesting a refund depends on the selected package:
- 7 days to 30 days after purchase.
2. Refund Conditions
- Refunds are full, regardless of whether the subscription is monthly or annual.
- Refunds will not be issued after the eligible period has passed.
3. Refund Process
- To request a refund:
- Contact us via email or WhatsApp at +44 7716 616087.
- Provide proof of payment, which can be found in the confirmation email you received after your purchase.
4. Exceptions
- Refunds will not be issued if:
- The issue is caused by user error or poor internet connection not related to our service.
- The request is made after the eligible period has passed.
5. Processing Time
- Refunds will be processed within 3 to 15 business days. In rare cases, it may take up to 30 days.
We’re here to help with any questions. If you need assistance, please contact our customer support team! 😊
Best regards,
The NordicTV.UK Team 🌐